We know that seeing a reaction on your little one can be worrying for any parent. Please be assured that your child’s safety and wellbeing are our absolute priorities, and we are here to support you step-by-step.
Please note: Before using any new product on your child’s skin, we always recommend patch testing before to full use to help avoid any widespread reactions.
First of all - we're so sorry to hear that your child has experienced a reaction, and we hope they are not too uncomfortable. Please stop using the product immediately.
Secondly, please try not to worry. While our Wild Child range is paediatrician and dermatologist approved and specifically formulated for delicate and sensitive skin, every child’s skin barrier is unique.
Please contact our customer support team here right away so we can assist you. When you reach out, please provide us with a few details to help us look into this:
- A description of the reaction.
- The scent of the product (Strawberry splash, Tropical Twist, or Peach Paradise)
- The batch code, which can be found printed on the neck of the refill.