If you selected a parcel shop, locker, or pick-up point at checkout (such as DPD Pick Up, InPost, Mondial Relay), your parcel will be delivered to the pick-up location you selected instead of your home address.
Collection requirements depend on the carrier and whether it is a parcel shop or a locker. When you collect your parcel from the pick-up point, please ensure to:
Bring a valid form of photo ID (passport or driving licence).
Have your collection PIN, QR code, or tracking number sent via SMS/email ready.
Please note, you will receive a notification and collection code directly from the carrier once your parcel arrives at your chosen pick-up location and is ready for collection.
What happens if I miss the deadline to collect my parcel or can't collect it?
Most pick-up locations only hold parcels for a limited time. The exact collection deadline will be clearly stated in your carrier's tracking page.
If a parcel is not picked up before the deadline, the carrier will automatically return it to our warehouse. Once a parcel is marked as "Returned to Sender", the carrier cannot redirect it back to the pick-up point.
If your tracking link shows that your order has been "Returned to Sender", please reach out to us via our chatbot and we will issue a refund for your order, or you can place a new order with your updated delivery preferences.
If your tracking says the parcel has arrived at the collection point, but the shop or locker cannot locate it, please reach out to our team via our chatbot with:
Your Order Number
Your Carrier Tracking Number