We understand waiting for a refund can be frustrating, and we want to help make sure your money gets back to you smoothly.
Once our team processes your refund, you will receive a confirmation email. From that point, it leaves our system and is handed over to your bank or payment provider. It typically takes 3 to 10 business days for the funds to clear into your account, depending on your bank's processing times.
Please note:
Refunds can only be returned to your original payment method.
If your card has expired or been replaced, your bank will automatically route the balance to your active linked account.
If it has been more than 10 business days since you received your refund confirmation and the funds still haven't appeared, please reach out to us through our chatbot with the following details:
Order Number
Email address
Our team will look into it right away and provide an Acquirer Reference Number (ARN), if needed, so your bank can track the funds down for you.