First of all - we're so sorry to hear there's been a reaction and we hope it's not too uncomfortable. Please stop using the product.
Secondly - keep calm! Bodies are all unique and sometimes something sets them off.
Thirdly - contact our team via our chatbot, telling us about the reaction and the scent and batch code of the refill which caused this. One of our agents will help take care of your report.
Where can I find the batch code?
Stick Deodorant
The batch code of the stick deodorant can be found on the back of the refill.
If you are using the regular range, the most likely cause is due to the pH difference between your sweat (acidic) and the bicarbonate of soda ingredient (alkaline). Don't worry - we'll be able to advise on this once you get in touch 😊
Roll On Deodorant & Antiperspirant
The batch code of both our roll on deodorant and antiperspirant can be found on the bottom of the refill.
Body & Hand Wash
The scent and batch code of both our body and hand wash can be found on the refill neck.
Lip Balm & Tinted
The scent and batch code of our lip balm and tinted range can be found on the refill base.
We've worked hard to create products that are suitable for everyone, however, our bodies are so unique and therefore some people may experience irritation, even when you previously have no history of sensitive skin. Get in touch and we'll do our best to get things back on track.