We’re sorry to hear your free gift or promotional item was missing from your order.
Some of our promotions, offers and free gifts require you to click the link directly within the promotional email for the offer to automatically activate in your basket.
If the link wasn't clicked directly from the email, or if a required promotional code wasn't entered at checkout, the free item may not have attached to your order.
If you clicked directly through the email link, met all the offer conditions (such as minimum spend), and your item was still left out, please reach out to our team via chatbot with:
Your Order Number
A screenshot of the promotional email or offer showing the details
Once we have those details, our team will review the offer and look into this for you.