Many of our offers and discounts require you to click the link directly within the promotional email to activate. Doing so ensures the offer or discount code automatically applies to your order at checkout.
If your promotional code isn't applying at checkout, it is usually due to one of the following reasons:
Discount codes cannot be stacked or combined with other promotions, bundle discounts, or referral codes. If a discount is already automatically applied to your basket, entering a second code will not work.
Most of our promotional and referral codes are valid for first-time customers only. If you already have an existing Wild account or have ordered from us before, some discount codes may not apply.
Some vouchers require a minimum order value before the discount activates (excluding delivery costs). Make sure your basket meets the qualifying amount.
Some codes only apply to one-off purchases, while others are specifically for recurring subscription deliveries.
It is also worth checking that the code is spelled correctly with no extra spaces before or after the text, especially if you have copied and pasted it.
To add a discount code to a recurring/subsequent order on your subscription:
- Firstly, login to your account here.
- Click "Manage subscriptions🍓". This will take you to your current subscriptions and upcoming orders.
- Scroll down and you'll see a "Add discount". Select this, and enter your code in the pop up box.
If your code meets all the terms and still won't apply, reach out to us via our chatbot and provide us with the following:
The exact discount code you are trying to use
A screenshot of the error message or offer details