We never like having to cancel an order, and we understand how frustrating this can be! If your order was cancelled, you will have receive an email notification, and a full refund has already been issued back to your original payment method.
The most common reasons an order is cancelled are:
Item is no longer available: If an item is no longer available or has been discontinued, the order may cancel to avoid long delays.
Order was placed on the wrong website: Any orders placed on a regional site for delivery to a country outside of that region may be altered or cancelled. To prevent any issues with your orders, please always make sure you are shopping on your dedicated regional website before heading to checkout.
You can easily select your local store by using the region toggle located in the bottom left-hand corner of our website.
The website can be toggled in the bottom left hand corner:
Whenever an order is cancelled, your refund is processed automatically. This usually takes 3 to 10 business days to reflect back on your bank statement.